Careers

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Working at CommunityKit

CommunityKit is experiencing explosive growth—success we attribute to our most important asset: our employees. At CommunityKit, our most important asset is our people. Our fast-growing team is passionate, intelligent, and highly skilled, which influences everything we do from our culture to our platform to our customer inspired approach to service and support.

SENIOR CUSTOMER SUCCESS MANAGER

What is Cool About This Job

The CSM is ultimately responsible for the complete post-sales lifecycle of a portfolio of customers. As a Sr. CSM, you will be the primary advocate for each customer, guiding them along a path to success while building strong relationships and becoming a trusted advisor. You’ll be working with a wide range of customer personas, from corporate, to enterprise, to some of the world’s most known companies.The ideal candidate will be as passionate about CommunityKit as they are about providing an exceptional experience for every customer.

The Day to Day

  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services, ensuring retention
  • Work with clients to establish critical goals or other key performance indicators; then aiding the customer in achieving their goals
  • Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty
  • Conduct workshops, business reviews and proactively suggest solutions to common customer challenges
  • Coach customers to be product experts and train their teams on CommunityKit’s best practices so they become increasingly self-sufficient
  • Proactively spot and correct any issues with Technical Success Manager that could affect customer satisfaction or retention
  • Program manage account escalations
  • Detect, report, forecast and mitigate customer risk
  • Develop, prepare, and nurture customers for advocacy; driving customer references and case studies
  • Continually identify and develop new uses for CommunityKit that drive adoption and align to customers’ business needs and strategic goals
  • Work to identify and/or develop upsell opportunities
  • Partner with Sales Account Managers to help them be more effective
  • Advocate customer needs and escalate customer issues interdepartmentally
  • Develop Customer Success assets and methods, and work with Product Marketing to create new or refine existing onboarding materials.

Your Expertise and Passion

  • Five years minimum experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • Familiarity working with enterprise customers and executives
  • Demonstrated versatility in communicating complex technology-related business issues to audiences with a varying range of technical expertise.
  • Excludes diplomacy, tact, and poise under pressure when working through customer issues
  • Creative thinker with an innovative approach to problem solving
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Exceptional verbal, written, presentation and interpersonal communication skills
  • Detail oriented and analytical
  • Occasional travel may be needed (20%)

The Perks & Benefits

  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)t
  • Generous Vacation Time (Who doesn’t like time off?)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch (Provided Monday – Thursday)
  • Gym membership discount

To apply, please email your resume to hr@communitykit.com

CommunityKit is an Equal Opportunity Employer. As a US employer, CommunityKit is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.

DIRECTOR OF DIGITAL EXPERIENCE

What is Cool About This Job

The Director of Digital Experience is responsible for setting CommunityKit’s digital vision for communitykit.com, leading our advanced digital experience team, and evolving our digital experiences in support of growth, campaign agility, and the experience our customers and potential customers have with the CommunityKit brand and the communitykit.com website. Key areas of focus include:

Leadership. As the Director of Digital Experience, you will lead a team of advanced developers, UX/UI designers, and Project Management. The team represents some of the best-of-the-best at their respective disciplines.

Digital Brand Execution. Ensure our web-based digital experiences are aligned with our brand and are an agile vehicle to deploy content, messaging, and campaigns.

Drive growth. Master a wide variety of customer journeys across our digital experiences and optimize those experiences to make it easy for visitors to discover insights that delight them, information on how CommunityKit can help them, funnels that make it easy to get started, and experiences that help them grow their digital experiences with CommunityKit.

You will work closely with our marketing, sales, customer experience, product, and employee experience teams in order to help them be successful at supporting the business, our customers, and our partners.

The Day to Day

  • Vision & execution. Define a vision and roadmap for CommunityKit’s digital properties grounded in our business, marketing and brand strategies.
  • Brand expression. Design for emotion by effectively translating overarching brand strategy and positioning into compelling copy and an engaging, intuitive and delightful user experience across all digital assets.
  • Experience design. Inform, frame and interpret audience and design research to deliver the appropriate navigation, site mapping, page layout and “look and feel” that resonates with CommunityKit’s audiences and is aligned with and supportive of the CommunityKit brand and its standards.
  • Conversion rate optimization. Leverage analytics, usability testing, and other research tools to continually optimize the website and user experience. Outline, design and implement A/B or multivariate tests to improve conversions to sales chats, web forms or ecommerce transactions.
  • Scoping and prioritization. Support the team in scoping and prioritizing incoming requests and roadmap features.
  • Insights and measurement. Facilitate measurement and reporting of web activities to effectively communicate business value. Distill insights for optimizing activities, including content to drive SEO, copy and design to drive conversions, and features that deliver utility and repeat use of our properties.

Your Expertise and Passion

  • 10+ years of experience with globally recognized brands, either brand-side or agency-side in a digital strategy, experience design, creative director, or product role.
  • Discipline-relevant BA or BS is a plus. MA, MS or MBA is a big plus.
  • User experience/site design. You’re exceptional at uniting copy, wireframing, UI design, visual design, and technology to deliver breakthrough digital experiences. You can share a portfolio of intuitive, engaging experiences that delighted audiences. You know how a product should look, feel and work, and understand what users need and want in the digital space and in real life.
  • Project management. You have led teams utilizing Scrum/Agile and Kanban methodologies. You know when and how to use these methodologies, and can train team members on these methodologies and support your team’s project management efforts.
  • Conversion rate optimization. You can demonstrate previous success in designing, implementing and measuring A/B and multivariate tests to improve a set of stated goals.
  • Technology management. You have experience leading teams implementing and managing various technologies and integrations in the web and martech stack (e.g. WordPress, Salesforce, Google Analytics, HubSpot, and proprietary technologies). You have led teams doing this at scale, in a performant way, and following security best practices. *Digital marketing acumen. You can demonstrate acumen in broader areas of marketing that impact the website, such as SEO, PPC, display, social and email.

The Perks & Benefits

  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
  • Generous Vacation Time (Who doesn’t like time off)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch (Provided Monday – Thursday)
  • Gym membership discount

To apply, please email your resume to hr@communitykit.com

CommunityKit is an Equal Opportunity Employer. As a US employer, CommunityKit is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.

DIRECTOR OF PRODUCT MANAGEMENT

What is Cool About This Job

This person will be the leader and primary strategist for a portfolio of product lines, each with their own roadmap and development team(s). We’re looking for someone who has demonstrated excellence in leading high performing teams and a track record of strategic innovation and strong execution with Agile development teams.

If this sounds like your experience and abilities as a leader in high performing Product Management organizations, we encourage you to apply and start a conversation with us about this opportunity!

The Day to Day

Successful candidates will have a passion for the voice of the customer. They will contribute heavily to our product strategy, demonstrating an ability to synthesize market analysis, competitive landscapes, partner ecosystems, financial metrics and business models. Additionally, they will be willing to dream big, aim high, and fail fast.

This person will have an ability to inspire and lead teams to operate in a test-and-learn iterative approach. They will also have a track record of developing talent on their teams to create upward mobility and career growth for their team members. This person will have strong executive communication skills and a keen ability to communicate complicated technology issues in the simplest terms of business and customer impact to a wide variety of stakeholders. They will be a coach and leader on the floor when it comes to Agile development best practices.

People Leadership:

  • Lead by example in living our Core Values.
  • Inspire your team to do the best work of their careers in a team environment with high trust, no fear of conflict, commitment, accountability, and attention to results.
  • Practice servant leadership and be there to support each of your Product Managers as a person to be inspired and led, not as a resource to be managed.
  • Drive results via comprehensive performance management: hiring, training and retaining the best talent; setting aggressively realistic objectives; and active coaching.
  • Build strong relationships with leaders throughout other departments at CommunityKit to ensure a “one team” mindset as we continue to grow and scale the business.

Product Leadership:

  • Identify ideas for new products and features through innovative and strategic insights born from a deep understanding of our markets and customers. Maximize customer value and business impact by ensuring the team is focused on shipping the right product to users.
  • Design and implement methodologies and processes that lead to operational excellence.
  • Ensure the quality of decisions and deliverables across the analysis, discovery, development, release and go-to-market activities within your team’s product portfolio.
  • Oversee the planning and delivery of product releases across multiple teams.
  • Connect and raise awareness around your team’s product roadmap(s) through active and ongoing communication with key cross-functional stakeholders to ensure alignment.
  • Demonstrate Agile/Scrum coaching competency.

Your Expertise and Passion

  • Experience with increasing responsibility in a leadership role in Product Management.
  • Experience working for a Saas, or Enterprise Software company.
  • Strong track record of building high-performing teams and developing talent with high growth potential.
  • Proven track record in launching new products/services.
  • Experience managing projects within an Agile framework.
  • Strong sense of accountability and ownership for end-to-end product lifecycle with a demonstrated ability to drive product planning, development, and launch.
  • Proven track record of taking ownership and delivering results in a fast-paced, dynamic environment.

The Perks & Benefits

  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
  • Generous Vacation Time (Who doesn’t like time off)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch (Provided Monday – Thursday)
  • Gym membership discount

To apply, please email your resume to hr@communitykit.com

CommunityKit is an Equal Opportunity Employer. As a US employer, CommunityKit is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.

TECHNICAL SUPPORT (LEVEL 1)

What is Cool About This Job

In Customer Support the entire company’s got your back. From development to the operations team, we support initiatives to increase your efficiency, allowing you to focus on providing an amazing experience for our clients. You are fully empowered to do your job but more importantly, ensure making the customer’s experience the best it can be. At CommunityKit we offer careers, not jobs. Start out in support and choose your destiny. We train and promote from within and encourage continued learning.

The Day to Day

  • Responsible for all customer support issues. That means you'll be the one our customers turn to when they have a problem and providing the solution should be your top priority!
  • You'll need to apply creative problem-solving techniques to identify the source of problems while at the same time keeping the customer updated with progress of the issue.
  • You'll have to take the initiative to learn about the customer, understand their problem, and determine the best way to fix it.
  • You'll need to be well-versed in all the parts and services involved in running a website. You'll need to be familiar with database servers, DNS, FTP, SFTP, and SMTP to name a few.

Your Expertise and Passion

  • 1-2 years experience working in technical support or a customer service position.
  • Technical aptitude: you have strong troubleshooting skills and are able to easily identify problem.
  • Basic knowledge of DNS: you should know what a CNAME and an A Record is.
  • Basic knowledge of Network fundamentals: You know what a traceroute is and can use ping.
  • Basic knowledge of FTP: If you know what SFTP is and why you should use it, that's even better.
  • Basic knowledge of linux command line and SSL.
  • Able to type 50 - 60 WPM.
  • Customer focused: You're a people person who looks forward to helping the person who just called you for help.
  • Team player: Teamwork isn't something you just talk about, you believe it and help keep it going.
  • Able to multitask: You can handle multiple tickets at once, but you can tell which tickets are priority.
  • Detail oriented: You like to take detailed notes of what you're doing so others can see what steps you've taken to help the customer, we work as a team and having detailed notes is helpful for everyone.
  • Great communicator: As the most visible part of the company, it matters what you say and how you say it.

The Perks & Benefits

  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)t
  • Generous Vacation Time (Who doesn’t like time off?)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch (Provided Monday – Thursday)
  • Gym membership discount

To apply, please email your resume to hr@communitykit.com

CommunityKit is an Equal Opportunity Employer. As a US employer, CommunityKit is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.

SENIOR SOFTWARE ENGINEERING MANAGER

What is Cool About This Job

At CommunityKit, you have the opportunity to work with innovative technologies and build tools that will impact thousands of customers. We are focused on building software that brings additional value to CommunityKit by delivering high quality, incremental solutions regularly. As a Software Engineering Manager, you will be responsible for leading a team of talented engineers who are focused on building and automating tools on our platform and applications to make it more secure, highly scalable, and extremely reliable.

Working at the intersection of people and technology, you will play a huge role in mentorship and career development while also making strong technical decisions. We are looking for someone to continue evolving the architecture of our platform and applications—updating and expanding our already diverse and innovative technology stack--while also guiding a team of engineers and their roadmaps. As an Engineering Manager you'll play a key part in delivering innovative products and features that help our customers win online.

The Day to Day

  • You are a software development manager who still likes to get your hands dirty and enjoys the career growth and additional challenges of managing and growing a world class development team leveraging highly scalable cloud technologies like Google Cloud Platform and AWS
  • You will provide hands-on leadership for a development team, building and enhancing our applications in our service-oriented, highly scalable environment
  • You will help ensure we keep the talent bar high and grow the skills and capabilities of your team as our engineering organization grows

Your Expertise and Passion

  • 7+ years experience in web applications development
  • 3+ years experience managing engineering teams
  • Bachelors Degree in Computer Science or equivalent experience
  • Experience with Agile work processes and managing sprint cycles to ensure product ships on time and with quality
  • Experience with continuous integration/continuous delivery with an emphasis of shipping code rapidly to production and learning/iterating on the results
  • Desire to work with other functional groups to solve tough business problems with quality software at scale
  • Solid understanding of service-oriented and event-driven system architectures to be able to reinforce patterns and best practices
  • A deep understanding of developing applications for massive scale and high-performance
  • Experience working with global teams
  • Proven ability to foster a collaborative, high-performing team environment, inspiring teams to achieve important goals together
  • Strong ability to coach developers, helping them improve their skills and grow their careers

The Perks & Benefits

  • Compensation (We offer market competitive salaries)
  • Stock Options (Every employee is an owner in the company)
  • Health Benefits (100% Paid Employee Medical, Dental, and Vision)
  • 401(k) (Make the most of retirement)
  • Life and Disability Insurance (100% Paid Life, STD, LTD and AD&D)
  • Generous Vacation Time (Who doesn’t like time off)
  • Transportation (Downtown parking or commuter reimbursement)
  • Lunch (Provided Monday – Thursday)
  • Gym membership discount

To apply, please email your resume to hr@communitykit.com

CommunityKit is an Equal Opportunity Employer. As a US employer, CommunityKit is required to verify all employees, regardless of citizenship or national origin, are eligible to work in the United States.